RETURNS & EXCHANGES
First things first: we want you to absolutely love your Beauty Firm products. Like, really love them. Our customers keep coming back for the same reason, because we put care and attention into providing products where the quality shines through. You can rest assured and purchase with confidence because our products are quality controlled.
TRY BEAUTY FIRM WAND COMPLETELY RISK FREE
If you are not totally satisfied with your purchase then we will exchange or refund it with no questions asked.
Returns must be processed within 30 days of receiving the product. Simply contact our friendly team to let us know you would like to return your product, and we will send you the instructions on how to complete the exchange or refund.
It isn't possible to cancel an order once it has been sent with the delivery company, as we no longer have the parcel in our control. Any cancellations need to wait until the delivery has arrived to go through the correct refund process.
As we offer free shipping for our customers, we don't take responsibility for incorrect orders such as ordering the wrong number of items. We will do our best to help out wherever possible, however we aren't able to cover the cost of return shipping in those instances.